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We have upgraded our digital banking platform and mobile app – personal banking first, with business banking to follow! Find answers to frequently asked questions here.

Available Now!
New Panacea Digital Banking Platform

Frequently Asked Questions

Enrollment Questions

Yes, but it is easy to do. Click “Enroll” on our new login page.

You will need your account number to enroll. Don’t know your account number? Call us at 833-472-6223.

You will set up your username and password when you enroll. You can use your existing username and password or enter new ones.

No, if you enroll in the new online banking, you will automatically be enrolled in the new mobile banking. If you enroll in mobile banking, you are also automatically enrolled in online banking.

This same login credentials are used for both online and mobile banking.

Yes, the old app will no longer work past the upgrade date, and you will need to download the new app in the Apple App Store or Google Play Store.

Quick Guides

Upgrade Details

Both the Panacea Financial online banking platform and mobile app will be getting an updated user experience that will make it much easier to use and enjoy. It will include:

  • A modern user interface
  • The ability to manage both deposit and loan accounts
  • Enhanced security through two-factor authentication
  • Quick access to update your contact information and reset your password
  • View and monitor your credit score

No, all accounts will be moved to our upgraded platform.

No, there will not be any fee or pricing changes associated with the upgraded digital platform.

Two-factor authentication adds an extra layer of security by requiring a secondary verification method, like a code sent to your phone, to access your account.

Yes, two-factor authentication will be required for every login to enhance security.

Our digital banking upgrade will be available via all modern web browsers and the mobile app will be available for both Apple and Android devices. There will be no system or software updates required.

Using the Platform

Your transaction history will continue to be available as usual.

Yes, your alerts will need to be reset on the new digital platform.

Unfortunately, your scheduled or recurring payments manually set up in online banking will need to be set up again in the new platform. Any auto payments set up at loan closing time will not need to be set up again.

Unfortunately, your scheduled or recurring transfers manually set up in online banking will need to be set up again in the new platform. Any auto payments set up at loan closing time will not need to be set up again.

No, your existing debit card will continue to work as normal.

Yes, our upgraded digital platform will integrate with Plaid to add external accounts.

Problems & Feedback

Please email [email protected] if your email address or phone number has changed so that we can ensure you get all necessary communication regarding the update.

Have More Questions?

Please email [email protected].

Be sure to include any necessary specifics if your question, but do not email user name, password, or account information.

Because this upgrade will impact all of our customers, we request that you do not email your personal banker or the Concierge Desk as we do not want any emails to be missed. Our dedicated support team will be trained on the upgrade and will be able to answer any questions more quickly using the inbox above.

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