Upgrade
Resource Center
We are upgrading our digital banking platform and mobile app, personal banking first, with business banking to follow. Find key dates and answers to frequently asked questions here.
Key Dates
Before May 21
- Save any recipient or payee information
- Stop any automatic bill payments or transfers
- Keep your account number(s) on hand as they will be needed for the upgrade
May 21 – Upgrade Day!
- Existing digital banking access will be turned off
- Enroll in our new digital banking
- Download the new mobile app
After May 21
- Enjoy Panacea’s new digital banking platform!
- Share feedback/questions with our team
Frequently Asked Questions
Upgrade Details
Both the Panacea Financial online banking platform and mobile app will be getting an updated user experience that will make it much easier to use and enjoy. It will include:
- A modern user interface
- The ability to manage both deposit and loan accounts
- Enhanced security through two-factor authentication
- Quick access to update your contact information and reset your password
- View and monitor your credit score
Information will be emailed from [email protected], including reminders and action items. Be sure to whitelist this email address to get all of these important updates.
Depending on your email provider, you will whitelist an email address under settings. Check out this resource for instructions broken out by email provider »
No, all accounts will be moved to our upgraded platform.
No, there will not be any fee or pricing changes associated with the upgraded digital platform.
Accessing the Upgrade
As part of the upgrade experience, you will be setting up a new username and password. Customers can use their existing username and password or select new ones.
Two-factor authentication adds an extra layer of security by requiring a secondary verification method, like a code sent to your phone, to access your account.
Yes, two-factor authentication will be required for every login to enhance security.
We do not expect any significant downtime during the transition to the new digital banking platform.
Our digital banking upgrade will be available via all modern web browsers and the mobile app will be available for both Apple and Android devices. There will be no system or software updates required.
Because your information cannot be in both places at one time, you will need to download the app and set up your account on or after the upgrade date.
Yes, the old app will no longer work past the upgrade date, and you will need to download the new app in the Apple or Android App store.
The Panacea Financial mobile app will be unavailable for new customers from May 7 until the new app launch on May 21. Current customers can continue to use the mobile app as normal.
The Panacea Financial Business app will continue to be available during this time.
Using the Platform
Your transaction history will continue to be available as usual.
Yes, your alerts will need to be reset on the new digital platform. Take note of your existing alerts before the current digital platform access is turned off, so you can easily add them to the new platform.
Unfortunately, the new digital banking experience will not automatically have your bill payments set up, and you will need to configure these again.
Unfortunately, your scheduled or recurring transfers will need to be set up again as well.
No, your existing debit card will continue to work as normal.
Yes, our upgraded digital platform will integrate with Plaid to add external accounts.
Problem & Feedback
Please email [email protected] if your email address or phone number has changed so that we can ensure you get all necessary communication regarding the update.
Please email [email protected] with any questions or concerns.
Please email [email protected] with any feedback.
Quick Guides
Have More Questions?
Please email [email protected].
Be sure to include any necessary specifics if your question, but do not email user name, password, or account information.
Because this upgrade will impact all of our customers, we request that you do not email your personal banker or the Concierge Desk as we do not want any emails to be missed. Our dedicated support team will be trained on the upgrade and will be able to answer any questions more quickly using the inbox above.
